A valid credit or debit card is required to book an event or party. A Non-Refundable deposit will be paid at the time of booking. Here is how we calculate the non-refundable deposit amount.
| BOOKING TOTAL | DEPOSIT |
|---|---|
| Up to $499 | Minimum $50 |
| $500 - $999 | $100 |
| $1000 + | $200 |
The remaining balance will need to be paid in full 24 hours before the date of the scheduled event or party.
A Non-Refundable deposit is required for all bookings to reserve the date and time. The full remaining amount of the party will be due 24 hours before the date of the event or party. If a conflict should arise and a change of date and/or time needs to be made, accommodations will be considered based on availability at no charge within three (3) months of the original event date and only once. If cancellation is the only option, this will incur a non-refundable cancellation fee equal to the full amount of the event.
Our headquarters is located in Pomona, California 91767. Our primary service area is within a 30 mile radius of our headquarters. If you require service outside of our 30 mile radius, a travel surcharge fee will be applied depending on the additional distance traveled outside of the primary area. We do not service distances greater than 50 miles nor the high desert (exceptions can be made depending on location and size of event).
XP Mobile Laser Tag’s top priority is our customers safety and well being.The majority of our events are outdoors with the occasional indoor. Weather can play a big part in our ability to provide our one of a kind service. Our equipment is not water resistant nor waterproof, it is all electronic and can get damaged with water. If rain is forecasted during the date/time of your outdoor event, we may reserve the right to reschedule your service to another date/time for your safety and the protection of our equipment. If you find that inclement weather is forecasted for your outdoor event you may also contact us to reschedule if we haven't contacted you already.
XP Mobile Laser Tag provides a safe non-physical contact laser tag experience. Guests under the age of 18 require a parent or guardian to be present on the property and within contact of the game referee should a need to contact them arise. Our laser tag equipment weighs approximately 3 lbs and it's designed to be used for ages 6+; supervision by an adult may be required.
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when the event or party deems itself unsafe for our staff. Drugs of any sort will not be tolerated around the laser tag equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately. No smoking/drinking of any type is allowed while playing/using our laser tag equipment.
XP Mobile Laser Tag takes damage to property or bodily injury very seriously. XP Mobile Laser Tag reserves the right to charge the client’s credit card for damages to the laser tag equipment resulting from negligence, carelessness or willful damage caused by the client's guests. XP Mobile Laser Tag gives a detailed briefing of the rules and game etiquette before participants are allowed to use the laser tag equipment. XP Mobile Laser Tag and its employees assume any responsibility for any injuries sustained on the clients property or their designated location caused by the clients guest. All liability for damages or injuries is the sole responsibility of the client and/or host.
XP Mobile Laser Tag does not allow any food or drinks on our tables or equipment and while playing laser tag on the playing field. Please have your guests consume them or set them aside before playing laser tag.
XP Mobile Laser Tag plays music that is clean and kid friendly that is meant for all ages. We are not a professional DJ and cannot take song requests, our music is pre-programmed to accompany the laser tag being played and to get the participants pumped. If for any reason you find the music not appropriate, we will gladly change or turn off the music at the clients request. The laser tag guns come with sound effects like, gun shots, kill notification, death notifications and various other video game related sound effects. The kill and death notifications can be turned off to make it more “kid friendly” but the other video game related sound effects can only be turned down but not off.
Greatly appreciated, but not required.
AT THE END OF THE BOOKING FORM, YOU WILL BE DIRECTED TO A LINK TO PROCESS YOUR NON-REFUNDABLE DEPOSIT. YOU WILL GET AN EMAIL CONFORMATION OF YOUR DEPOSIT AND WE WILL CONTACT YOU AS SOON AS POSSIBLE IF WE HAVE ANY QUESTIONS CONCERNING YOUR BOOKING AND TO TOUCH BASES. THE REMAINING BALANCE WILL BE EMAILED TO YOU NO LATER THAN THE WEDNESDAY PRIOR TO YOUR EVENT. FURTHER DETAILS WILL BE DETAILED ON YOUR INVOICE WITH THE REMAINING BALANCE. THE BALANCE OF YOUR BOOKING WILL NEED TO BE PAID IN FULL AT LEAST 24 HOURS PRIOR TO YOUR EVENT.